Santander UK Plc
Financial Ombudsman decision DRN4032669 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
it would have been helpful if it had drawn Mrs B’s attention to the fact that there was a live direct debit mandate on the other Santander account which she closed in November 2012Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4032669.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.