Santander UK Plc
Financial Ombudsman decision DRN4032315 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Miss N complains that Santander UK Plc will not refund money which was taken from her late mothers account.APP scam refund refused
Miss N says her mother was suffering from dementia so would not be able to do this.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4032315.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.