Equifax Limited

Financial Ombudsman decision DRN4025397 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

allowed a fraudster to set up an online profile with it. It then sent her confidential personal information to this fraudster.Identity checks and access

when she complained it at first didn’t explain clearly what it had done to put things right. It gave her incorrect and contradictory informationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4025397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.