R. Raphael & Sons Limited

Financial Ombudsman decision DRN4016696 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Raphael then opened a complaint about the service Miss M had received which they upheld and offered £100 compensation for... They didn’t receive a response so they closed the complaint.Complaint handling

areas where I think Raphael should have provided better serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4016696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.