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Provident Personal Credit Limited

Financial Ombudsman decision DRN4011717 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr C complains that Provident Personal Credit Limited (trading as Satsuma) irresponsibly lent to him.Irresponsible lending

Mr C also believes he has suffered further loss because Satsuma has recorded on his credit file that he has ‘missed payments’Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4011717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.