Firms › Vanquis Bank Limited ›
Vanquis Bank Limited
Financial Ombudsman decision DRN4004993 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs R complains that Vanquis Bank Limited mis-sold her a Repayment Option Plan (ROP) with her credit card as it did not explain the plan’s terms and conditions, exclusions or cost.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4004993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.