HSBC Bank plc

Financial Ombudsman decision DRN4002812 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

inaccuracies in HSBC’s records have not helped resolved Mrs W’s complaint and that it would, therefore, be appropriate to make an award to compensate Mrs W for the resulting distress and inconvenienceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4002812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.