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Capita Mortgage Services Limited

Financial Ombudsman decision DRN3999445 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr and Mrs C complain that Capita Mortgage Services Limited (CMS) didn’t give them enough help when they ran into financial difficulties, which meant they had problems keeping up the monthly payments on their secured loan.Treatment in financial difficulty

Finally Mr C has raised the issue of the increases in the monthly payments that CMS introduced in June and July 2016.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3999445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.