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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN3999121 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
information relating to the personal loan it has reported to credit reference agenciesCredit file reporting
Mrs K has complained about advice she received from Marks & Spencer Financial Services Plc to consolidate existing debts into a personal loanProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3999121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.