TSB Bank plc

Financial Ombudsman decision DRN3996837 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

apologised for having failed to provide a better level of serviceComplaint handling

failed to register her late mother’s power of attorneyBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3996837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.