Consolidated Finance Limited

Financial Ombudsman decision DRN3989355 Upheld

Upheldoutcome, as published by the Ombudsman

£43,068redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Consolidated Finance did not assess whether it would be realistic for Mr A to refinance or whether refinancing would be affordable for himIrresponsible lending

The full nature of the arrangement was not properly explained to Mr AProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3989355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.