Barclays Bank UK PLC

Financial Ombudsman decision DRN3984236 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Barclays agreed that there were delays that it caused. And my understanding is that this meant that the payroll, for August 2018 at least, had to be made manually using faster payments.Payment delayed or failed

S, an incorporated charity, complains that Barclays Bank UK PLC provided it with a poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3984236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.