National Westminster Bank Plc

Financial Ombudsman decision DRN3978936 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

She is also concerned that it is charging interest on her loan.Interest and rates

Ms R complains that National Westminster Bank Plc made an error with her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3978936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.