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National Westminster Bank Plc
Financial Ombudsman decision DRN3978586 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr D complains that National Westminster Bank Plc will not increase his current account overdraft facility.Irresponsible lending
He complains of poor service from the bank, inconsistent advice, and its failure to address his concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3978586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.