HSBC Bank plc

Financial Ombudsman decision DRN3965276 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,800redress stated in the decision

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Ms S complains that HSBC Bank Plc was charging too much interest on her loan and wants the interest rate reduced.Interest and rates

She also complains that when she asked about cancelling the loan she was misinformed.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3965276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.