HSBC Bank plc

Financial Ombudsman decision DRN3962704 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

HSBC changed her mailing address without her permissionIdentity checks and access

Mrs G complains that HSBC changed her mailing address without her permission and as a result her bank statements were sent to her daughter’s address. She wants the bank to pay her £5,000 to compensate her for this mistake.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3962704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.