PayPal UK Ltd

Financial Ombudsman decision DRN3951879 Upheld

Upheldoutcome, as published by the Ombudsman

£170redress stated in the decision

Thu Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

PayPal should pay Mr M £50 compensation for its poor handling of the claim which meant there were delays in its resolution, and the frustration and confusion its lack of communication caused him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3951879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.