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Financial Ombudsman decision DRN3938778 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Mr C said he started to try and register a complaint in early May, but wasn’t able to get Aqua to accept his complaint, or to send him any correspondence, or to change his mailing address.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3938778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.