APS Financial Limited

Financial Ombudsman decision DRN3938370 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Identity checks and access

In the Ombudsman’s words

Miss S’s complaint is about the time it took for payments into her e-money account with Advanced Payment Solutions Limited (APS) to clear.Payment delayed or failed

Miss S is also concerned that her account has been accessed by a third party.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3938370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.