HSBC Bank plc

Financial Ombudsman decision DRN3938142 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Miss K complains that because of HSBC Bank Plc she did not receive the proceeds of a claim under a life insurance policy which was provided as a benefit of a packaged bank account that she held in joint names with her late partner.Bereavement and power of attorney

She also complains HSBC committed a data protection breach and did not keep her updated as to what was happening with her late partner’s accounts.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3938142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.