HSBC Bank plc

Financial Ombudsman decision DRN3929171 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

HSBC agreed to charge Mr F 1% interest but used 7% interest instead when making its calculations.Interest and rates

Mr F complains that HSBC Bank Plc has overcharged him on his loan repayments, has ignored overpayments he was encouraged to make and has handled his complaint badly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3929171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.