Barclays Bank UK PLC

Financial Ombudsman decision DRN3926252 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also unhappy with how his complaint was handled by telephone and then in a letter.Complaint handling

Mr M’s complaint is about the service he received from Barclays. In particular, he’s unhappy with the way in which Barclays’ standing order options were presented online.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3926252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.