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Vanquis Bank Limited
Financial Ombudsman decision DRN3925981 Upheld
Upheldoutcome, as published by the Ombudsman
£4,050redress stated in the decision
Sat Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mrs O complains that Vanquis Bank Limited has refused her a refund.APP scam refund refused
Vanquis had reported negative information to the credit reference agencies about her lack of repaymentsCredit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3925981.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.