Sainsbury's Bank Plc

Financial Ombudsman decision DRN3925122 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs B complains that Sainsbury’s Bank Plc should have done more to protect her from the losses she suffered when she and her husband were victims of a scam.Product mis-sold

Sainsbury’s declined Mrs B’s fraud claim. But they accepted they should have told Mrs B of their decision sooner and provided better service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3925122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.