Barclays Bank UK PLC

Financial Ombudsman decision DRN3923116 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Barclays Bank UK PLC (“Barclays”) didn’t act quickly enough to recover funds from the beneficiary bank when a trust became a victim of a scam.APP scam refund refused

He was also unhappy with how it dealt with him and the level of service he received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3923116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.