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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN3916047 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
She also complains about the way Marks & Spencer handled the issue.Complaint handling
Mrs F complains about a mistake Marks & Spencer Financial Services Plc made which meant her statements went to an old address of hers and she received mail meant for another customer.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3916047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.