National Westminster Bank Plc

Financial Ombudsman decision DRN3913113 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr N complains that National Westminster Bank Plc (NatWest) refuses to refund to him a disputed transaction in the sum of £1,000.APP scam refund refused

Mr N says he has learning difficulties and so he wrote down his online banking details to help himSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3913113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.