Santander UK Plc
Financial Ombudsman decision DRN3909293 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
a transaction that it made on 18 April shows on its statement as being made on 17 AprilPayment delayed or failed
Santander’s response to its complaint failed to correctly deal with its enquiry about what had happenedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3909293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.