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Asset Collections and Investigations Limited

Financial Ombudsman decision DRN3909014 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mrs W also complained that ACI’s director failed to respond to her complaint.Complaint handling

Mrs W complains that Asset Collections and Investigations Limited (ACI) discriminated against her and won’t write off her debt despite her diagnosis of a serious illness.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3909014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.