Just Retirement Limited

Financial Ombudsman decision DRN3903620 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mrs L complains that Just Retirement Limited (“JR”) is continuing to charge interest on her equity release mortgageInterest and rates

Mrs L suffered a loss of expectation at a time when she’s feeling particularly vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3903620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.