Santander UK Plc
Financial Ombudsman decision DRN3896510 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs D complain that Santander UK Plc (Santander) didn’t respond fairly to them when Mrs D notified it that they were in financial difficulty.Treatment in financial difficulty
Mrs D also told Santander that she suffered from a mental health condition which she took medication for and that her financial difficulties were exasperating this.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3896510.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.