HSBC Bank plc

Financial Ombudsman decision DRN3880470 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

HSBC admitted their errors and offered Mr and Mrs M a total of £450.Complaint handling

It took a period of 11 months from March 2015 to February 2016 for HSBC to finally confirm to Mr M he was classified as a non-US person and non-reportable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3880470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.