Santander UK Plc
Financial Ombudsman decision DRN3880251 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mr V complains about Santander UK Plc’s handling of matters relating to funds belonging to his late relative.Bereavement and power of attorney
He considers that as a result of its failure to perform adequate checks and its subsequent inflexibility in its dealings with him, he has experienced distress and inconvenienceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3880251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.