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TSB Bank plc
Financial Ombudsman decision DRN3879825 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr G complains that TSB Bank plc mis-sold to him an online bank account which is unsuitable for himProduct mis-sold
He also complains that TSB hasn’t made any reasonable adjustments to meet his needs as a disabled customer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3879825.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.