National Westminster Bank Plc

Financial Ombudsman decision DRN3873471 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that National Westminster Bank Plc (‘NatWest’) unfairly holds him liable for an overdraft against his current account, arising from fraudulent activity.APP scam refund refused

The CAB says that Mr R has been a victim of an internet scam and that as a vulnerable adult who suffers from learning difficulties, NatWest has failed to treat him fairly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3873471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.