National Westminster Bank Plc

Financial Ombudsman decision DRN3868143 Not upheld

Not upheldoutcome, as published by the Ombudsman

£440redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

the bank has already acknowledged its delays and errors in dealing with Mrs N’s complaintComplaint handling

Mrs N complains about the way in which National Westminster Bank Plc (“NatWest”) processed a credit to her ISA accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3868143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.