Santander UK Plc
Financial Ombudsman decision DRN3866108 Not upheld
Not upheldoutcome, as published by the Ombudsman
£110redress stated in the decision
Fri Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
The adjudicator found that Santander should pay Mr B the £110 it had offered because of the incorrect advice it had given him about changing his address online.Complaint handling
It took a long time for the bank to update Mr B’s address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3866108.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.