National Westminster Bank Plc

Financial Ombudsman decision DRN3863148 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs M have complained that they were mis-sold a packaged bank account by National Westminster Bank Plc (“NatWest”).Product mis-sold

Mr and Mrs M have also indicated that they are unhappy with the way in which NatWest has handled their complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3863148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.