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American Express Services Europe Limited

Financial Ombudsman decision DRN3861458 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr M complains that American Express Services Europe Limited (American Express) treated him unfairly because it cancelled a payment plan he’d agreed on his credit card when he paid the wrong amount.Treatment in financial difficulty

He says American Express gave him confusing information about the payments that were due.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3861458.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.