Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN3857559 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
complain that Tesco Personal Finance PLC trading as Tesco Bank will not meet his claim for the refund of payments he made using his credit card, to an overseas third party.APP scam refund refused
Tesco Bank did not in its letters provide Mr A with his referral rights to this ServiceComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3857559.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.