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Creation Financial Services Limited

Financial Ombudsman decision DRN3855400 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

She was also worried about a black mark being left against her credit file.Credit file reporting

The only thing that appears to have caused this case to come to me for a decision is the delay in Mrs B receiving the settlement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3855400.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.