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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN3854871 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

The complaint was considered by one of our investigators. She took the view that Mr M should be put back in the positon that he would have been in had the glasses been accepted on return. She suggested the goods be removed from his account as of January and interest or charges he incurred be refunded. However she didn’t think any additional compensation should be paid.Complaint handling

It is also disappointing that Shop Direct has delayed matters throughout this complaint beginning in February when it failed to deal with it.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3854871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.