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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN3853674 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Data and privacy
In the Ombudsman’s words
It took 5 days longer than expected for the money to reach her accountPayment delayed or failed
I also don’t think the checks could have been done any faster... I don’t think that any information discussed with Mr M breached the Data Protection ActData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3853674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.