Santander UK Plc
Financial Ombudsman decision DRN3851729 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Payment delayed or failed
In the Ombudsman’s words
Mr P believed he was sending money to his supplier but ended up sending funds to a fraudster.APP scam refund refused
It should not have taken Santander so long to confirm that the funds had been sent on 30 January 2015.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3851729.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.