Lloyds Bank PLC

Financial Ombudsman decision DRN3846214 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Where a customer finds themselves in financial difficulty, however caused, I would expect a business to respond in a positive and sympathetic way.Treatment in financial difficulty

Ms R complains that Lloyds Bank PLC harassed and bullied her at a time when she was suffering ill health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3846214.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.