HSBC Bank plc

Financial Ombudsman decision DRN3835587 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

In October 2013 Mrs G was in financial difficulty and she used a debt management company (DMC) to agree a repayment plan with HSBC for her overdrawn current account.Treatment in financial difficulty

Mrs G complains that HSBC Bank Plc incorrectly and unfairly recorded a default on her credit reference file when it closed her current account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3835587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.