Santander UK Plc
Financial Ombudsman decision DRN3825933 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander’s records show that £3,720.97 was transferred from the TESSA... into an ISA... On 1 April 2004 the account received £5.44 interest. The records show that on 11 June 2004 the ISA was closed and the funds were withdrawn from the account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3825933.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.