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Arden Credit Management Limited

Financial Ombudsman decision DRN3823978 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

This loan fell into arrears, and the debt was sold to a recovery agent that instructed Arden Credit Management Limited to manage this account on its behalf.Treatment in financial difficulty

Mrs R took out a bank loan with associated Payment Protection Insurance (PPI).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3823978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.