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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN3818584 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Turning to the concerns Miss S has raised about the customer service she received, I’ve listened to the relevant call recordings and it strikes me that that M&S could have explained things to her clearer than it did.Complaint handling

M&S accepts that it breached data protection principles by sharing Miss S’s credit card account number with a third party.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3818584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.