Motability Operations Limited

Financial Ombudsman decision DRN3814770 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss C complains that Motability Operations Limited asked her to pay arrears of £1,242.50 for her hire purchase car.Treatment in financial difficulty

I think that they did offer poor customer service and that they should pay Miss C £200 for the distress and inconvenience that she suffered.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3814770.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.